Privacy Policy for Vendors on Ngbuka

1. Introduction

Ngbuka is committed to ensure a transparent and premium customer service. Return process for customers. This Return Policy outlines the procedures and conditions under which returns will be handled on the Ngbuka platform.

2. Information We Collect

We may collect information about you in the following ways:

2.1 Personal Data

Personally identifiable information, such as your name, business name, shipping address, email address, telephone number, and demographic information, such as your age, gender, and interests, that you voluntarily provide to us when you register on the platform or use our services.

2.2 Business Data

Information related to your business, such as your business registration details, tax identification number, product inventory, service descriptions, and pricing information.

2.3 Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, bank account details) and transactions made through the platform. We store only limited financial information.

2.4 Transaction Data

Details about payments to and from you and other details of products and services you have sold or provided through the platform.

2.5 Technical Data

Information about your access and use of our website or app, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website or app.

3. How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our platform and services.
Improve, personalize, and expand our platform and services.
Understand and analyze how you use our platform and services.
Process your transactions and manage your orders.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the platform, and for marketing and promotional purposes.
Send you emails and text messages.
Detect and prevent fraud.
Comply with legal obligations.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.3 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Return Policy for Vendors

1. Introduction

Ngbuka is committed to ensuring transparent and premium customer service. This Return Policy outlines the procedures and conditions under which returns will be handled on the Ngbuka platform.

2. Eligibility for Returns

Customers may request to return defective goods which must be done within three (3) days from the date of delivery.
Returned products must be in their original condition, unused, and with all original packaging, tags, and accessories intact. Items that have been damaged, altered, or used are not eligible for returns or refund.
Certain items are non-returnable due to their nature, including perishable goods, custom-made products, and items marked as "final sale."

3. Return Process

To commence a return process customers are expected to initiate a return request through the Ngbuka platform, providing details of the order (s) and reason for return. Once the return request is received, the seller will review it, and subject to the assessment of our customer care support team, approve or reject it based on the return policy criteria within 48 hours. Upon approval, customers will receive instructions for product return. Customers are responsible for return shipping costs except the defect or return is as a result of the seller's error. Refunds for cost of shipping will be made to the customer following proof of such shipping.

4. Refunds and Replacements

Once the returned item is received and inspected, the seller will process the refund within three (3) business days. The refund will be credited to the customer’s original payment method or Ngbuka wallet within 7 - 15 working days.If a customer requests a replacement for a defective or incorrect item, the seller will ship the replacement within five (5) working days of receiving the returned item. If a replacement is not available, a full refund will be processed and issued within 7 - 15 working days..

5. Seller Responsibilities

Sellers must ensure that every product they post on our platform is of high standard, quality and accurately described. Sellers must respond to return or sale requests and process refunds or replacements promptly to ensure customer satisfaction. Sellers must keep detailed records of all return transactions, including return requests

6. Customer Responsibilities

Customers must return products in their original packaging and ensure that the items are securely packed to prevent damage during return shipping. Customers must return the products within the specified return window to be eligible for a refund or replacement.

7. Dispute Resolution

Any dispute arising from, under or in connection with these Terms shall be first subject to online dispute resolution platforms, mediation, customer support teams and in failure of which legal action under the relevant and extant laws as applicable within the jurisdiction of the Federal Republic of Nigeria may be resorted to.

8. Amendments

We reserve the right to amend this Return Policy at any time. Sellers will be notified of any changes. Continued use of our platform constitutes acceptance of the updated policy.

9. Indemnity

You agree to indemnify NGBUKA and its affiliates, officers, agents, employees, and partners from any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with our:

Your violation of these Terms.
Your violation of any third-party right, including without limitation any intellectual property right or privacy right.

Contact Us

If you have any questions, please contact us at:

Email: [email protected]
Phone: 07073042235
Address: 6 Victory Avenue Off Nta Road Mgbuoba, Portharcourt, Rivers State.